Shopping Guide

To help you shop with confidence, we have summarized important information to review before placing your order.
If you have any questions, please feel free to contact us.

1. About Orders

Our collection includes both in-stock items and made-to-order pieces.
Please review each product page for details and estimated delivery times before placing your order.

An automatic confirmation email will be sent after your order is completed.
If you do not receive it, please check your spam or junk mail folder.

For inquiries, we aim to respond within 3 business days.
If you do not hear from us, please feel free to contact us again.

2. Product Images

We strive to photograph each item as accurately as possible in color and texture.
However, colors may appear slightly different depending on your monitor, screen settings, or lighting environment.

Natural gemstones are unique by nature.
Color tone, inclusions, and patterns may vary from piece to piece.
We hope you enjoy these natural characteristics.

3. Ring Size

Ring fit may vary depending on the design, width, and style.

Our Square Rings have a different wearing feel compared to traditional round rings.
If you are unsure about sizing, we recommend using our Sample Ring Try-On Service.

Please note that Square Rings cannot be resized due to their structure.
We highly recommend confirming your size before ordering.

4. Production & Delivery Time

In-stock items are usually shipped within a few business days after payment confirmation.

Made-to-order items, customized sizes, and special orders require production time.
Please refer to each product page for estimated lead times.

During busy periods or holiday seasons, delivery may take longer than usual.

5. Shipping

Orders are shipped via trackable courier services such as Yamato Transport or equivalent carriers.

Shipping fees vary depending on the destination and order details.
You can confirm shipping charges during checkout.

A tracking number will be sent to you once your order has shipped.

6. Returns & Exchanges

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will review the matter and respond promptly.

As a general rule, we do not accept returns or exchanges for customer preference or change of mind.

7. Made-to-Order & Customized Items

The following items cannot be canceled, returned, or exchanged, as they are specially prepared after your order is placed:

• Custom size orders
• Made-to-order items
• Semi-custom orders
• Special request items

Thank you for your understanding.

8. Materials & Metal Allergies

Material information is listed on each product page.
Please review carefully before placing your order.

Metal allergies vary depending on individual sensitivity and wearing conditions.
We regret that we cannot be held responsible for allergic reactions.

9. Repairs & Aftercare

At KADYRAY, we want you to enjoy your jewelry for many years.
We are happy to assist with repair and maintenance inquiries after purchase.

Services such as stone setting checks, polishing, and consultations are available depending on the item condition.
Please feel free to contact us.

10. Long-Term Absence / Refused Delivery

If a package is returned to us due to long-term absence or refused delivery, additional shipping charges may apply for reshipment.

If you anticipate difficulty receiving your package, please contact us in advance.

11. Contact

If you have any questions regarding products, sizing, or delivery times, please feel free to contact us.

We are always happy to assist you so that you can choose with confidence.